Assistant Manager, Operations and Donation Pickups

Description

The Assistant Manager, Donation Pickups and Operations, is an integral member of the Twice is Nice management team and is responsible for facilitating, organizing and recording all aspects of donation pickups. The Assistant Manager will be cross trained in all departments and aspects of TIN operations and function as a “swing staff” able to help with processing our increasing donation volume and assisting with frontline customer service and cashiering duties. In addition, the Assistant Manager is expected to provide some administrative support to the Operations Manager. The Assistant Manager has excellent communication and interpersonal skills, a strong work ethic and “can do” attitude, is prepared to help wherever help is needed, and serves as a professional role model to volunteers and fellow staff.

Job Duties

RESPONSIBILITIES:

 DONATION PICKUPS

• Review initial pickup inquiries with Furniture/Housewares manager
• Organize pickup team
• Arrange pickup details with donor
• Maintain and distribute weekly pickup schedule
• Prepare pickup forms
• Update pickup spread sheet weekly
• Communicate with Furniture/Housewares Manager daily re: status of pending pickups
• Occasionally assist with pickups
• Monitor and arrange van maintenance and gas

OPERATIONS

• Cross train in all departments and aspects of TIN operations
• Home furnishing processing, assist as needed with high volume and fill in for staff/volunteer absence
• Clothes processing, assist as needed with high volume and fill in for staff/volunteer absence
• Frontline Cashier and Customer Service duties (opening and closing about 8 hours per week), additional as needed with high volume and fill in for staff/volunteer absence
• Administrative support for Operations Manager, i.e. weekly deposits, monitoring change bag and petty cash, reviewing bills, technical and computer support
• Assist keeping shops organized to encourage efficiency in operations

Skills Required

REQUIREMENTS

• Excellent communication, interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage time efficiently
• Strong work ethic and “can do” attitude
• Team player prepared to help wherever help is needed
• Ability to function well in fast-paced environment
• Strong computer skills (Familiarity with G Suite, Mail Chimp and Clover a plus.)
• Work two Saturdays per month.
• Able to handle the physical demands of the job, including moving furniture and carrying boxes.

QUALIFICATIONS

• Bachelor’s degree or equivalent
• Retail experience preferred
• Interest in working for small, fun, local nonprofit
• Support thrifting and our mission “to raise revenue to benefit seniors in need, while promoting sustainability through the resale of donated clothing, furniture, and household items.”

Work Schedule

40 Hours a week, Day Shift includes two Saturdays a month

Additional Info

Twice is Nice is an equal opportunity employer

Twice is Nice is a member of the Living Wage Coalition and committed to a minimum $15 per hour wage.