The Community Family

The Community Family Seeks a New Executive Director

The Community Family's Board of Directors invites qualified candidates to apply for the opportunity to lead the organization at an exciting time. Drawing on the strengths of this well-run, well regarded, fiscally stable organization, the Executive Director will collaborate with an established board of directors and skilled staff to further strengthen the organization and increase its mission impact. The successful candidate will be a compassionate, seasoned leader and manager with strong social and relationship-building skills and an understanding of the unique dynamics of the adult day health and/or elder care landscape.

About The Community Family

The Community Family (TCF) is a mission driven nonprofit organization dedicated to providing high-quality adult day health services that keep elders and adults with disabilities in their homes and communities as long as possible. Its services are based on a deep respect for the dignity, self-esteem, and vitality of all who are served and on a deep commitment to improving the quality of life for those served and their families. The organization was founded in 1978 as one of the first adult day health providers in Massachusetts, with a $20,000 grant from the City of Malden and borrowed space. Today TCF operates three vibrant adult day health centers located in the towns of Everett, Medford and Wakefield, and cares for participants from a wide geographic area. The Medford Center is one of only a few Alzheimer's centers in the state.

TCF's centers are known for their warm, home-like atmosphere where elders, disabled adults, and adults with memory loss are embraced and given a sense of belonging, well-being, and connection. Its six-hour day program includes a comprehensive suite of services that provide:

• Medical services - nursing care, treatments, medications and preventive care;
• Therapeutic activities - arts and crafts, music, exercise, discussions, gardening;
• Nutrition - continental breakfasts, hot noon meals and afternoon snacks;
• Direct care services - assistance with activities of daily living;
• Rehabilitation services - physical and occupational therapy;
• Social Services - care coordination, individualized support, caregiver education;
• Socialization - positive relationships with peers and staff; and
• Transportation from clients' homes to TCF's doors;

In addition to these direct services, TCF is an active participant in advocating at the state legislative and local levels for issues impacting adult day health. A recent example - TCF's Executive Director was invited to participate with representatives from the state to explore options to shore up adult day health centers during Covid so that this valuable option was not lost in Massachusetts.

The organization is financially sound with a $3.2M operating budget. Its primary revenue is derived from fees for services, more than half of which come from Medicaid and Medicaid managed care programs. Other payers include the state home care programs, the Veterans Administration, and private payers. TCF raises funds for operating support, special programs and capital needs through grant writing and individual philanthropic contributions. TCF has a talented and very caring staff of 36, which includes skilled nurses, service coordinators, direct care staff, activity directors, and drivers. In addition, it operates a fleet of 11 wheelchair vans and provides the majority of transportation to its centers. The organization is governed by a dedicated 11-member Board of Directors who generously give their time to promote its mission. Board members represent local businesses and healthcare organizations as well as families who have benefited as consumers of TCF's services.

About the Transition

TCF has flourished under the strong and steady leadership of Anne Marchetta who is retiring after 23 years of service. Under Ms. Marchetta's leadership, the organization grew its brand recognition, programming, and financial base exponentially. Ms. Marchetta led capital campaigns to build two centers. In addition, Ms. Marchetta has been active in promoting adult day health services serving twice as president of the Massachusetts Adult Day Services Association and currently as its treasurer.

The Opportunity Going Forward

TCF's next Executive Director (ED) will take the helm of a strong, highly regarded, well-run organization that currently provides crucial support to approximately one hundred adults and their families each day. They will be taking the reins at a time of change, challenge, and opportunity. The pandemic dealt a blow to adult day health services; a number of centers in Massachusetts have closed, and all are still working to bring their participant numbers (census) back to pre-pandemic levels. TCF emerged from the pandemic on strong financial footing and is committed to achieving its pre-pandemic census. Outreach and education to inform the public about the benefits of TCF's services will continue to be a high priority. The state is also promoting adult day health services to a larger number of younger adults with physical and cognitive disabilities; this environment presents TCF and its next leader with intriguing opportunities. The Board looks forward to partnering with the next ED to ensure TCF continues to provide exceptional services and to determine areas for strategic growth to meet the community's needs.

As the new leader takes the reins, key priorities will be to:

• Maintain TCF's current high level of function and vibrancy with a focus on maintaining high quality programming and meeting all state and federal regulations.
• Maintain the positive and enriching team culture by building trusting relationships with staff.
• Gain a deep understanding of TCF's operations, culture, and context by attending program director meetings and being "on the floor" and interacting with staff and participants across the three centers.
• Continue efforts to return TCF to pre-pandemic census levels: support center directors in their efforts to increase attendance; seek partnerships with appropriate community health and social service providers to increase referrals and intakes.
• Develop and implement an effective outreach plan including use of the search engine optimization and digital marketing.
• Implement strategies to ensure continuous access to transportation for each center and play an active role in troubleshooting issues as they arise. Secure outside transportation vendor(s) as needed.
• Build relationships with current community partners and funders, seek out and establish new partnerships and funding opportunities, and continue TCF's strong presence in the communities it serves and on statewide coalitions addressing adult day health issues.

Position Duties and Responsibilities

The Executive Director (ED) assumes overall responsibility and accountability for the operation of the organization and its adult day health centers. The ED reflects the organization's mission, values and ethics through operational leadership, staff relations, agency development, and fiscal management.

The Executive Director sets the tone for the organization and its staff and maintains positive community relationships on behalf of the organization. In conjunction with the Board of Directors, the ED sets the course of the organization for future development and growth. The ED reports to the Board of Directors and keeps the Board apprised of operational and fiscal issues.

Specific Responsibilities

The Executive Director is expected to ensure the smooth running of the organization in compliance with policies and procedures, all relevant regulations, and accepted standards of care. The ED will normally perform all of the following duties:

• Working with Program Directors to assure the quality of the adult day health program and transportation services.
• Supervise the management and administrative staff.
• Ensure that the centers are operating in compliance with all regulations.
• Provide sound fiscal management and fiscal oversight of the organization.
• Oversee the maintenance and upkeep of the building.
• Develop the annual budget and present the budget to the Board.
• Develop and maintain the organization's policies and procedures.
• Provide oversight of transportation services and ensure that the vehicles are properly maintained.
• Oversee the Personnel and Human Resource function of the organization. Participate in the hiring and termination of employees.
• Oversee and participate in grant, donation, and fundraising activities of the organization.
• Raise the revenue needed to sustain the organization, including grants, individual donor solicitations, and planned giving. Lead and participate in the organization's fundraising activities in conjunction with the Board of Directors.
• Directs and participates in outreach/marketing and community relation activities.
• Build and sustain strong relationships with funders, shareholders, and community organizations.
• Keep the Board apprised of all issues pertaining to the well-being of the organization.
• Develop long-range plans for the organization with the Board of Directors.
• Keep informed of policy and regulatory issues impacting Adult Day Health. Participate in Massachusetts Adult Day Services Association and advocate on behalf of adult day health services.

Credentials and Profile of the Ideal Candidate

TCF's next ED will be a seasoned leader who leads with compassion while maintaining a focus on goals. They will have significant management experience, deep commitment to TCF's mission, and an unwavering focus on quality of care. The ideal candidate will demonstrate the following capacities:

An Experienced, Collaborative, and Engaging Professional

• A collaborative and approachable leadership style consistent with building and maintaining strong relationships and an environment of safety, trust, and respect
• Experience managing a talented staff, including hiring, mentoring, and supervision
• A track record in building a strong and healthy team environment
• Financial management skills; experience developing and monitoring budgets while maximizing operational resources
• An innovative and experienced fundraiser who engages creatively with the community and institutional funders to leverage financial support

An Effective Communicator with Strong Social Skills

• Strong emotional intelligence
• Proven ability to build, nurture, and sustain internal and external relationships
• Demonstrates integrity and leads by example
• Effective listening skills
• Strong oral and written skills
• Shows humility and is curious and accessible; demonstrates respect and compassion for people of all backgrounds

Experience in Adult Health Services or Related Field

• Demonstrated passion for TCF's mission
• Solid understanding of the unique dynamics of adult day health/elder care services
• Understanding of the dynamics of government funding systems
• Knowledge of Massachusetts health system a plus

A Strategic and Entrepreneurial Leader

• A visionary leader who thinks strategically about the role TCF plays in the everchanging economic, demographic, and technological landscape
• Entrepreneurial with a flexible and creative style

Credentials

• Masters degree in a health, administration, or social services preferred
• Bachelor's degree or professional designation, such as RN, NP, or other required in lieu of Masters degree
• Minimum of 5 years in leadership and management
• Driver's license and reliable vehicle required

Salary and Benefits

The salary range set for this position is $110,000-$130,000. Benefits include health and dental insurance, vacation, holiday and sick time.

TCF values its collaborative workplace culture. Because staff work on-site providing care to participants, the ED must be a visible and present leader in the community and in the TCF offices to promote strong working relationships among staff and to be available to handle unexpected situations.

Application Guidelines

Candidates must include a resume and a cover letter that describes how their qualifications and experience match the needs and mission of TCF. Applications will be accepted until the position is filled.

Send required documents to: https://eostransitions.applicantpool.com/jobs/

This executive search is being conducted by Eos Transition Partners consultant Catherine Bradshaw. All submissions will be acknowledged and are confidential, and any questions must be submitted to Ms. Bradshaw at: [email protected].

The Community Family is an Equal Employment Opportunity and Affirmative Action Employer and will engage in an inclusive recruiting and hiring process. It considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by state or federal law.