Eviction Protection Grant Navigator

Jacksonville Area Legal Aid, Inc.

Job Description

Jacksonville Area Legal Aid (JALA) seeks a Navigator for its Department of Housing and Urban Development (HUD) Eviction Grant. This full-time position is responsible for eligibility screening for legal services and rental assistance referrals for clients facing eviction. Candidates must demonstrate strong people skills and flexibility.

Essential Job Duties

• Answering income calls

• Conduct initial screening of calls and make the appropriate referrals

• Determine the legal aspect of the caller’s problem and summarize the issue

• Enter data into our case management system

• Input data from telephone, paper and/or online applications

• Develop and maintain knowledge of legal and social service agencies that can help both eligible and ineligible applicants

• Provide grant management support including tracking applications, data entry, and preparing various reporting logs

• Perform other duties as assigned by supervisor

Minimum Qualifications

• Associate Degree or equivalent educational experience, or such worked deemed equivalent by JALA

• English/Spanish bilingual preferred but not required

• Excellent oral and written communication skills

• Strong listening and interpersonal skills

• High degree of computer data entry proficiency and accuracy

• Proficient at the use of technology, including but not limited to, email, word processing, spreadsheets, databases, and internet-based programs

• Willingness to learn and further develop technology skills

• Dependability, initiative and motivation, and concern for the interest of the client

• Commitment to provide high quality legal assistance to low-income people in Northeast Florida

What you get when you come to JALA

JALA is the premier litigation legal aid firm in the Southeastern United States. We are mission driven, and our team makes a difference in our community. As a JALA employee, you can expect immediate hands-on experience interviewing and counseling clients as well as litigating cases in Federal and State court. Staff is expected to take on challenging cases for our at-risk clients while being mentored and supported in taking on such cases. While there is a premium placed on initiative and self-motivation, you can expect to be supervised by lawyers who are recognized as subject matter experts in their field (JALA is the only law firm in Florida with two Florida Bar Consumer Protection Lawyers of the Year on staff, for example.) Our lawyers and paralegals regularly serve on local and statewide committees, and our lawyers have gone on to become hearing officers, magistrates, judges and administrative law judges. In addition to the opportunity to litigate early, our lawyers and staff are trusted as professionals - we have adopted a hybrid work environment (although not all positions are able to work remotely.) Regardless of what others may prefer, we embrace diversity and inclusion as a way to ensure we are the most prepared to offer the best and highest level of representation for our clients, as this is what they deserve from us.


Salary commensurate with experience. Benefits package include, but are not limited to, medical, dental, vision, long-term disability insurance, group life insurance, remote/onsite work hybrid, and generous leave policy (e.g., 13 paid holidays plus 22 personal leave days in first year, one-month sabbatical every four years).

To apply, submit resume, minimum of two professional references, and salary requirements (if any) to:

La Verne Morgan Andreasen, Esq., Chief Human Resources Officer

Jacksonville Area Legal Aid

126 West Adams Street, Jacksonville, FL 32202

Email: [email protected] 

Jacksonville Area Legal Aid is an Equal Opportunity Employer

Posted 1 year ago
Jacksonville, Florida
Education Requirement
Some College
Experience Requirement
1-5 years