Description
The Local Energy Alliance Program (LEAP) is a 501(c)(3) nonprofit headquartered in Charlottesville, VA. As a trusted nonprofit, LEAP delivers energy-efficiency and clean energy solutions to make homes safer, healthier, and more affordable, while also reducing energy usage and mitigating climate change.
LEAP is a collegial, fun place to do meaningful work. We engage directly with our community to bring the many benefits of energy efficiency and renewables to as many people as possible. LEAP celebrates diversity and strives to create an inclusive environment for all employees. We are an equal-opportunity employer.
LEAP is seeking an individual with exceptional interpersonal skills who is eager to use their skills and experience to bring LEAP’s mission to life. Reporting to the Program Manager, the Client Services Coordinator will help participants navigate our program offerings, and ensure they are connected with the resources they need through their journey. A successful candidate will demonstrate comfort with individuals from all socio-economic backgrounds while discussing one of their most important assets – their home – with sensitivity and understanding. The Client Services Coordinator will also be responsible for collecting, managing, and recording client and program data.
LEAP seeks an individual with passion, creativity, and independence, who is motivated by our mission.
Job Duties
*Act as the primary point of contact for LEAP by receiving and responding to general inquiries. This will require a working knowledge of LEAP’s protocols, activities, and energy efficiency and solar programs.
*Build relationships with LEAP clients and be a trusted partner as they navigate their program options.
*Coordinate internally with other departments to ensure seamless communication with clients.
*Develop systems to move participants through the program process, including eligibility evaluation, appointment scheduling, follow ups, and reporting.
*Maintain client data and interactions using LEAP’s online client management tool (Monday.com).
*Provide analysis reports for various program activities.
Skills Required
Key Qualifications
*Ability to work with diverse participants, partners, and important stakeholders to communicate LEAP’s programs
*Self-directed, energetic, effective communicator with exceptional customer service skills
*Excellent organization and time management skills
*Creative problem-solver
*Grace under pressure
*Excellent computer skills using Google apps. Google Sheets proficiency is a must, Monday.com experience is preferred.
Preferred Experience, Interests, & Qualifications
*Experience in customer service, sales, and/or database management.
*Previous experience with nonprofit organizations, home renovation, renewable energy, or energy efficiency is a plus.
*Bilingual (fluency in Spanish) preferred.
Additional Info
Compensation and Benefits
*Full-time position located in Charlottesville, VA (remote is possible)
*Salary is $42,000 plus benefits
*15 days of Paid Time Off, along with paid holidays
*“Gold” Anthem Health insurance (90% of employee’s premium paid by LEAP). LEAP also contributes to employee health savings account, along with other benefits
*Retirement account with LEAP matching 3%
*Every other Friday off
LEAP is an Equal Opportunity Employer. All applicants will be treated equally without regard to race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under Federal or State law.
Please send resume and cover letter to:
[email protected] with subject line: “Client Services Coordinator”. No phone calls please.