Job Description


PACEM is a low-barrier emergency shelter for individuals experiencing homelessness. At PACEM, we embrace Empathy, Integrity, Inclusivity, Collaboration, Empowerment, and Respect. As a staff, we bring these elements to our shelter and ask for the same from our guests and community partners. We are committed to paying a living wage.

We are currently hiring for our 19th seasonal congregate shelter, November 5, 2022-March 24, 2023. This is a community-hosted shelter that changes location every two weeks; locations are centralized in the Charlottesville core (Belmont, Downtown, UVA Grounds, Rio Rd). We serve up to 25 adults per night in this shelter location, overnight only.

In addition to our seasonal congregate shelter, we continuously host homeless guests at 405 Premier Circle: 100+ individual rooms at a converted motel.

Shelter Directors are the on-site lead each night, including a 5pm-10pm on-site shift plus on-call coverage 10pm-7am. This position is responsible for conceptualizing and implementing processes that support the welfare, safety and comfort, as well as nightly support of the shelter guests. Shelter Directors work as a team under the supervision of the Operations Manager, and in cooperation with the Executive Director and the Case Management team.

Effective Shelter Directors imbue compassion, empathy and a genuine desire to help others, and have excellent communication and teamwork skills. The ideal candidate is a self-starter with the ability to self-manage in stressful situations. Training in shelter operations, trauma-informed care, inclusion and equity, and other topics will be required periodically for all staff.

To apply for one of our positions, include a cover letter, resume, and an overview of your shift availability. We will ask for professional references. Interviews may be conducted in person or via Zoom or equivalent.

Job Duties

Responsibilities may include:

Manage staff scheduling and payroll documentation

Review and respond to shift notes

Assign beds and supervise guest check-in, reviews, and check-outs

Coordinate overflow needs with The Salvation Army

Coordinate with emergency responders for access to triage bed(s) as needed

Conduct regular walk-throughs of the site

Document and respond appropriately to rule infractions, grievances, and incidents

Document and respond to emergencies in coordination with Shelter Monitors (including on call/as needed basis)

Request supplies and repairs appropriately, in collaboration with Operations Manager

Collaborate with Case Managers to implement guest safety, health, and housing plans, including accommodations as needed

Skills Required

Minimum Qualifications:

High school diploma or equivalent

Oral and written fluency in English

Technology proficient (e.g., use of iPhone, laptop, internet, walkie-talkie)

Walk regularly and lift 10lbs throughout shift; lift 50lbs occasionally

Pass a background check

CPR certification or ability to pass a course

Understand and comply with all health and safety regulations, including Covid and Monkeypox protocols


Prior supervisory experience

Prior experience in hospitality, healthcare, residential, social work, safety, business administration or related fields

Prior experience working or volunteering with individuals experiencing homelessness, and/or lived experience of homelessness

Covid vaccination up to date

Additional Info

A cover letter and resume are required in order to apply.

Posted 11 months ago
Part Time